Service Policies

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TTS Automotive stands behind the quality of our repairs. Unless otherwise stated on the repair invoice, repairs performed using parts supplied by TTS Automotive are covered by a 12-month/12,000-mile limited warranty, whichever occurs first, beginning on the date the repair is completed.

The warranty covers defects in TTS Automotive's workmanship and failures of covered parts supplied and installed by TTS Automotive. Parts may also carry a separate manufacturer's or supplier's warranty, which may vary by part and manufacturer.

Warranty coverage applies only to the specific parts and labor included in the original repair. It does not cover unrelated failures, normal wear, maintenance items, abuse, accidents, modifications, overheating, continued operation after a warning or failure occurs, or damage caused by another component or system.

If a customer believes a covered repair has failed, TTS Automotive must be given the opportunity to inspect and diagnose the vehicle before warranty repairs are performed elsewhere. Repairs performed by another person or facility without prior authorization may not be eligible for reimbursement.

Warranty Inspections: A $160 minimum service charge applies when scheduling a warranty inspection. If the concern is determined to be covered by the TTS Automotive limited warranty, the $160 charge will be fully refunded or credited, and the covered repair will be performed at no additional charge. If the concern is determined to be unrelated to the original repair or is otherwise not covered by the warranty, the $160 minimum service charge will apply. Any additional diagnostic testing or repairs beyond the initial inspection will be discussed with the customer and require authorization before proceeding.

Customer-Supplied Parts: Customer-supplied parts are not covered by TTS Automotive's parts warranty. If a customer-supplied part fails, is defective, is incorrect, or otherwise requires removal or replacement, any additional diagnostic or labor charges are the customer's responsibility.

Warranty coverage applies to the original customer and vehicle listed on the repair invoice and is not transferable unless otherwise agreed to in writing.

 Payment is due upon completion of service unless other arrangements have been approved in advance.

TTS Automotive accepts major credit and debit cards and digital payments. Cash may be accepted if arrangements are made prior to service and must be made in the exact amount due.

Special-Order Parts: Parts that must be specially ordered require a deposit equal to 100% of the part cost before the order is placed. Special-order parts will not be ordered until the required deposit has been received.

Deposits for special-order parts may be non-refundable once the part has been ordered if the supplier does not allow the part to be returned or charges a restocking or cancellation fee. Any applicable supplier restocking or cancellation charges may be deducted from the amount refunded.

Labor and any remaining balance are due upon completion of the service.

Commercial customers with approved accounts may be eligible for separate payment terms.

Mobile service appointments reserve dedicated time for both travel and vehicle service.

Appointments may be canceled or rescheduled without charge when at least 2 hours' notice is provided.

Cancellations or rescheduling requests made with less than 2 hours' notice may be subject to a $75 late cancellation fee.

If TTS Automotive has already begun traveling to the service location, or if the technician arrives and the vehicle, keys, or necessary access are unavailable, the $160 minimum service charge will apply.

We understand that unexpected circumstances occur and will make reasonable accommodations when possible.

Standard mobile service pricing includes travel within approximately 30 minutes of TTS Automotive's home location in Vance, AL.

For locations outside the standard service area, an additional travel charge applies:

31–45 minutes: $40 additional
46–60 minutes: $80 additional
More than 60 minutes: Please contact us for availability and a travel quote.

Travel time is determined using normal estimated driving time to the service location. Any applicable travel charge will be disclosed before the appointment is confirmed.

 TTS Automotive has a one-hour minimum labor charge for mobile repair services.

Repair labor is generally estimated using recognized industry labor-time information rather than the exact amount of clock time required to complete the repair. An experienced technician completing a repair more quickly than the published labor time does not reduce the quoted labor charge.

Customers will receive pricing or an estimate before authorized repair work begins whenever practical.

 Initial mobile diagnostic service is $200 and includes up to one hour of diagnostic testing.

Diagnostic service may include scan-tool analysis, electrical testing, circuit testing, waveform analysis, mechanical testing, visual inspection, service-information research, and or other procedures necessary to identify the cause of the customer's concern.

The diagnostic charge covers the testing and professional analysis performed and is not based solely on the amount of time required to identify the problem. A diagnosis completed in less than one hour remains subject to the full initial diagnostic charge.

Some intermittent, electrical, network, mechanical, or complex problems may require more than one hour to isolate. If additional diagnostic time is necessary, TTS Automotive will discuss the findings with the customer and obtain authorization before continuing.

Diagnostic charges are separate from subsequent repair charges and are not credited toward the cost of repairs.

 Repair estimates are based on the vehicle information available at the time of the estimate and assume normal vehicle condition.

Conditions such as rust or corrosion, seized or broken fasteners, damaged components, aftermarket modifications, collision damage, previous repairs, missing hardware, or other unforeseen conditions may increase the labor or materials required to complete a repair.

If an unexpected condition substantially changes the scope or price of the repair, TTS Automotive will stop work when practical, explain the additional work required, and obtain customer authorization before proceeding.

Additional labor required because of unforeseen vehicle conditions may be billed separately from the originally estimated repair labor.

 TTS Automotive can source quality replacement parts appropriate for the vehicle and repair being performed.

Parts supplied by TTS Automotive are priced to include sourcing, handling, and warranty support. Part pricing may therefore differ from retail or online pricing.

Customers may request installation of customer-supplied parts. Acceptance of customer-supplied parts is at the discretion of TTS Automotive based on the repair and suitability of the supplied component.

TTS Automotive does not provide a warranty on customer-supplied parts. If a customer-supplied component is incorrect, defective, or fails after installation, any additional diagnosis, removal, or replacement labor will be charged to the customer. 

 TTS Automotive currently provides refrigerant recovery, evacuation and charging services for vehicles equipped with R-134a refrigerant systems.

A/C refrigerant service and A/C diagnosis are separate services. A vehicle that is not cooling properly may require diagnostic testing before refrigerant service is recommended.

Refrigerant recovery, evacuation and recharge service is billed as a service operation, with refrigerant charged separately according to the quantity required by the vehicle manufacturer.

TTS Automotive does not currently service R-1234yf refrigerant systems but will soon!

Customers are responsible for ensuring that the vehicle is available at the scheduled appointment time and that TTS Automotive has access to the vehicle, keys, and any necessary wheel-lock keys or other required items.

Mobile repairs require a safe, legal, and reasonably level work area with sufficient space around the vehicle. TTS Automotive reserves the right to postpone, relocate, or decline mobile service when weather, traffic, property conditions, vehicle location, or other circumstances make the repair unsafe or impractical.

Some repairs may not be suitable for mobile service due to the equipment, working conditions, repair complexity, or vehicle condition involved. When appropriate, TTS Automotive may recommend that the vehicle be serviced at our shop location or another appropriate repair facility.

The customer is responsible for obtaining permission for service when the vehicle is located on property they do not own, including workplaces, apartment complexes, parking garages, dealerships, or other private property.

Customers are not required to remain with the vehicle while service is being performed. However, the customer or another person authorized to make decisions regarding the vehicle must remain reasonably available by phone or text during the appointment.

TTS Automotive may need customer authorization before performing additional diagnostic testing, repairs, parts replacement, or other work beyond what was previously approved.

If the customer or authorized contact cannot be reached, work may be paused until authorization can be obtained. TTS Automotive will not perform additional work or incur significant additional charges without the customer's authorization.

If an extended period of unavailability prevents the scheduled service from being completed, additional labor or a return-visit charge may apply. Any additional charges will be discussed with the customer before further service is performed.